Privacy Policy
Serco Group Pty Ltd Limited (“Serco”) and its related companies comply with the National Privacy Principles within Australia’s Commonwealth Privacy Act, and equivalent national legislation. This Privacy Policy outlines the type of personal information we may hold, the purposes for which it is held, and how that information is collected, held, used and disclosed.
Our site may provide links to third party websites. Please note that we are not responsible for the conduct of non-Serco companies linked to our site. We recommend you refer to the privacy policy or statement of any relevant sites.
What information we collect
Serco may collect personal information through our relationships with clients or customers who use our services, current and prospective employees, and contractors and suppliers who assist us in delivering our services.
We will only collect information about an individual that is relevant to our business. For example, we may collect an individual’s name, contact information and other details relevant to our business relationship with that person. In some cases we may also be required by law to collect personal information, for example, under occupational health and safety laws. This information may be required to fulfil an individual’s request or provide our services.
We may collect personal information, such as resumes and addresses, via this website. We will only record this information for the purpose for which it was provided, and we will only disclose it with your consent or as permitted by law.
We may also collect anonymous information regarding visitors to our Serco website. This may include Internet Protocol (IP) address, previous sites visited, internet provider location and date and time of the visit.
How we may use personal information
We use personal information to assist us in providing services in justice, community services, defence, passenger transport and other markets, and for associated business development. We will not use the information for any purpose other than the purpose disclosed when we collect the information.
We may also collect information in order to improve our service to users of this Serco website. We may use consolidated anonymous information to analyse site usage patterns, and so improve the content of our site for our users.
Disclosure of personal information
We will only disclose personal information to a third party where we have your consent, or where the disclosure is permitted or required by law. For example, we may disclose information to:
- Serco’s related companies;
- Clients where required for specific business purposes;
- External service providers, such as contractors, consultants and agents ;
- Suppliers whom we engage in the provision of our services, but only for specific purposes relating to their engagement;
- Tax, financial, audit and legal advisers;
- Government, regulatory and law enforcement bodies.
Keeping personal information secure
We take all reasonable steps to protect personal information from misuse, loss and unauthorised access, alteration or disclosure. We safeguard information using physical, electronic and procedural measures. We protect electronic data using a variety of security measures including password access, data back-up and firewalls.
Keeping personal information uo-to-date
We seek to ensure that the personal information we hold is accurate, up-to-date and complete. If we are informed that the information we hold is inaccurate, out-of-date or incomplete, we will correct the information or ensure that the amendments or errors are noted.
What do we do with personal information when it is no longer needed?
We destroy personal information if it is no longer needed for the purposes for which it was collected, or if the law no longer requires us to retain it. We use secure methods to destroy or de-identify the information. We dispose of all hard copy documents and delete electronic information from our systems.
When we allow access to personal information
We usually allow an individual to access the personal information Serco holds about them. However, there are exceptions to this right. Access may be denied where we believe that making the information available:
- Would reveal a commercially sensitive matter;
- Would reveal personal or confidential information about another individual; or
- Is contrary to legal requirements.
How we handle privacy enquiries
Please direct any questions or enquiries relating to Serco’s Privacy Policy, practices or procedures, including requests to access or to amend personal information, to the address below.
Privacy Officer
Serco Group Pty Ltd
Level 10, 90 Arthur St
North Sydney NSW 2060
Email: Information@serco-ap.com.au
Telephone: 61 (0)2 9964 9733
Our aim is to respond to all enquiries promptly. We reserve the right to charge a fee for any significant costs incurred by us in providing access to personal information.