Providing integrated services to deliver better health outcomes

Serco has a proven global track record of providing quality clinical and non-clinical services in the community and at major hospitals that care for millions of people. We offer our customers a distinctive approach to the challenges they face, based on:

  • Long-term partnerships with successful clinical partners drawing on the best delivery capabilities from the public, private and voluntary sectors
  • Commercial innovation to successfully harness the skills and enthusiasm of our partners, reconfigure services and better manage supply chains
  • Service transformation through service integration, organisational redesign, the application of technology and process improvement
  • Delivery by embedding our culture of empowerment and accountability through our leadership and ability to modernise workforces.

Our non-clinical experience, drawn from our UK services at 12 hospitals including  Norfolk and Norwich University Hospital, Forth Valley Royal Hospital, Wishaw General Hospital, Leicester Royal Infirmary and Plymouth Hospital, focuses on providing patient centred care in an integrated way that is responsive to cultural, technological and business process changes in the health sector.

In Australia, we hold the contract to provide all non-clinical Facilities Management and Support Services for Western Australia's new Fiona Stanley Hospital which opened in October 2014. 

Serco also delivers non-clinical support to the Australian Defence Force and provides primary healthcare and allied health services in the prisons that we operate across Australia and New Zealand.

In Hong Kong, Serco provides cleaning services to the common and outdoor areas at the five centres known as the Hong Kong West Cluster Hospitals as well as transportation and cleaning services to the Prince of Wales Hospital.

Our core service areas:

  • Hospital pre-operations and transition services
  • Management and integration of all non-clinical support services
  • Soft FM including patient catering, linen, cleaning and waste management
  • Vehicle and traffic management, safety and incident management
  • Hard FM including estate services, grounds management and utilities
  • Internal logistics including patient movements, supplies management and distribution
  • Helpdesk, communications and reception
  • Electronic records management for non-patient records
  • ICT integration as an enabler for improved service delivery
  • Primary care and allied health services 
  • End-to-end supply chain management
  • Repair and preventative maintenance on medical and dental equipment.

 

Our Work