Helping businesses build on their strengths

Serco provides world class business process outsourcing for customers in Australia, Asia, Europe and America.

We manage front, middle and back office programs. Our key service areas include customer interaction centres, direct marketing, loyalty and fulfilment programs, training design and delivery, customer relationship management software solutions and consultancy services.

In Australia, we manage a number of contact centres on behalf of governments, including Traffic Camera Services in Victoria, Integrated Transport and Information Services in New South Wales and Transperth in Western Australia.

Serco purchased the Excelior business in November 2011 and now manages its four contact centres in Varsity Lakes, Box Hill, Bendigo and Burnie. We provide process solutions and strategic consultation to our clients for the overall improvement of business performance.

Our capabilities:


Our Work