Services delivery - staying...

Mark Irwin, BE Magazine, Autumn 2015
Innovation in public services delivery will create clear benefits

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Employing an older workforce

Serco Citizen Services, May 2015
Understanding the strategic value of an ageing workforce

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Migrating customers across ...

Serco Citizen Services, May 2015
How is the customer's desire to be served digitally influencing organisations?

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A model for successful outs...

Serco Citizen Services, May 2015
Simple steps to achieve the best results when outsourcing

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Preparing people to receive...

Serco Citizen Services, May 2015
How to effectively prepare people to receive feedback

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Seamless customer engagement

Serco Citizen Services, May 2015
Customers now expect a seamless experience across every channel and device

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Information Technology Outs...

Serco Citizen Services, May 2015
Is outsourcing IT right for your organisation?

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Debt collections: a best pr...

Serco Citizen Services, May 2015
A best practice guide for improving your debt collections strategy

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The CFO insider's guide to ...

Serco Citizen Services, May 2015
Insider insights on running cost-effective customer contact centres

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