Five Foundation Stones

We value working with our customers in a collaborative, flexible and imaginative way. We understand the principles and passions that motivate public sector managers, and share their ethos and standards of conduct. 

We are committed to social responsibility and endeavour to treat people in the way we would wish to be treated.  Our most powerful tool in improving performance is to cultivate a stimulating culture where people feel they can personally make a difference.

We have honed this tool into Serco’s Five Foundation Stones.  They define the way we run and grow Serco, and provide a framework for decision making and action.

Our Five Foundation Stones

1. Our Governing Principles: the behaviours we expect to see

• We foster an entrepreneurial culture

• We enable our people to excel

• We deliver our promises

• We build trust and respect     

2. Our Business Model: the way we wish to build the business

• Long-term relationships in which there is an opportunity for continuous improvement, organic growth, and value creation     

3. Our Business Offering: the services we wish to provide

• Assured delivery of services, innovation and organisational change to help our clients in achieving their ambitions.     

4. Our Organisational Model: how Group, Divisions and Business Services interact

• Group focuses on the external stakeholder relationships, setting the strategic direction for the Group and maintaining the appropriate controls on the underlying business

• Divisions focus on delivering the value and growth

• Business Services focus on helping the divisions achieve the right returns at the most cost effective rate.     

5. Our Operating Principles: the principles by which we manage the company

• We have a simple efficient organisation

• We operate an effective governance framework

• We encourage strong and capable leaders